Last Updated: 2026-03-22
Welcome to Valavix. These Terms and Conditions (“Terms”) govern the relationship between Valavix (“Company”, “we”, “us”, or “our”), a company registered in Varna, Bulgaria, and the client (“Client”, “you”, or “your”) engaging our services.
By accepting a proposal, paying an invoice, or using our services, you agree to be bound by these Terms.
1. General Provisions
1.1. Company Information: Valavix is a digital marketing and website design agency registered and operating under the laws of the Republic of Bulgaria, with its principal place of business in Varna, Bulgaria.
1.2. Scope of Work: The specific services to be provided will be detailed in a separate Statement of Work (SOW), Proposal, or formal quote provided to the Client.
2. Payment and Billing
2.1. Payment Terms: Invoices are payable within [e.g., 14 days] of the invoice date unless otherwise specified in the SOW.
2.2. Web Design Projects: Typically require a non-refundable deposit (e.g., 50%) prior to the commencement of work, with the remaining balance due upon project completion and before the website goes live.
2.3. Monthly Retainers: Services such as Hosting, Maintenance, and Digital Marketing are billed monthly in advance.
2.4. Late Payments: We reserve the right to suspend services (including taking websites offline or pausing ad campaigns) if payments are not received by the due date.
3. Website Design & Development Services
3.1. Client Responsibilities: The Client agrees to provide all necessary materials (text, images, logos) in a timely manner. Delays in providing content will result in project delays, for which Valavix is not responsible.
3.2. Revisions: Our proposals include a specified number of revision rounds. Additional revisions requested beyond the agreed scope will be billed at our standard hourly rate.
3.3. Approval and Launch: Upon completion of the website, the Client will be asked to review and sign off. Once approved and final payment is cleared, the website will be launched. Any requested structural changes post-approval will be treated as a new project or billed under a maintenance plan.
4. Website Hosting & Maintenance Services
4.1. Uptime and Reliability: We utilize high-quality third-party servers to host Client websites. While we strive for 99.9% uptime, we do not guarantee uninterrupted service and are not liable for server downtime, hardware failures, or third-party network issues.
4.2. Maintenance & Security: If the Client is on a Maintenance Plan, we will perform regular core software and plugin updates. However, Valavix cannot guarantee that websites will be entirely immune to malicious attacks or hacks.
4.3. Backups: We take periodic backups of hosted websites. In the event of data loss, we will make reasonable efforts to restore the site from the most recent backup.
4.4. Migration/Transfer: If the Client chooses to terminate hosting with Valavix, we will package the website files and database for transfer. A standard migration fee may apply.
5. Digital Marketing Services (SEO, PPC, Social Media)
5.1. No Guarantee of Results: Valavix employs industry best practices for Search Engine Optimization (SEO) and Digital Marketing. However, because search engines (e.g., Google) and social media algorithms change constantly, we cannot guarantee specific rankings, traffic volumes, or return on ad spend (ROAS).
5.2. Third-Party Platforms: Valavix is not responsible for policy changes, account suspensions, or ad disapprovals implemented by third-party platforms (Google Ads, Meta/Facebook, LinkedIn, etc.).
5.3. Ad Spend: The Client is solely responsible for all advertising budgets paid directly to third-party platforms (e.g., Google or Facebook). Valavix’s management fees do not include your ad spend.
6. Intellectual Property & Ownership
6.1. Final Ownership: Upon receipt of full and final payment, the Client assumes full ownership of the final visual design, website frontend, and written content created specifically for the project.
6.2. Proprietary Code & Tools: Valavix retains ownership of any foundational, pre-existing code, plugins, or third-party licenses used to build the site. The Client is granted a non-exclusive license to use these tools as part of the completed website.
6.3. Portfolio Rights: Valavix reserves the right to showcase the completed project, including the Client’s logo and website screenshots, in our portfolio, case studies, and marketing materials.
7. Data Protection & GDPR Compliance
7.1. Compliance: Valavix is committed to complying with the EU General Data Protection Regulation (GDPR) and applicable Bulgarian data protection laws.
7.2. Data Controller vs. Data Processor: In the context of the Client’s website and marketing campaigns, the Client acts as the Data Controller (deciding how and why user data is collected), and Valavix acts as the Data Processor (processing data on behalf of the Client).
7.3. Client Obligations: The Client is responsible for ensuring their website has a legally compliant Privacy Policy, Cookie Policy, and consent mechanisms in place for their users.
7.4. Confidentiality: Valavix will treat all Client data, customer lists, and business information as strictly confidential and will not share it with unauthorized third parties without the Client’s explicit consent.
8. Limitation of Liability
8.1. To the maximum extent permitted by applicable Bulgarian and EU law, Valavix shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, revenue, data, or business opportunities arising out of the services provided.
8.2. In no event shall Valavix’s total liability exceed the total amount paid by the Client to Valavix for the specific service in the three (3) months preceding the claim.
9. Termination
9.1. Notice: Either party may terminate monthly retainer services (Hosting, Maintenance, Marketing) by providing a minimum of thirty (30) days’ written notice.
9.2. Termination for Breach: Either party may terminate the agreement immediately if the other party commits a material breach of these Terms and fails to remedy it within 14 days of written notice.
9.3. Payment upon Termination: The Client is responsible for paying for all work completed and expenses incurred up to the date of termination.
10. Governing Law and Jurisdiction
10.1. These Terms and Conditions, and any disputes arising from them or the services provided by Valavix, shall be governed by and construed in accordance with the laws of the Republic of Bulgaria.
10.2. Any disputes or claims shall be subject to the exclusive jurisdiction of the competent courts located in Varna, Bulgaria.
Contact Information:
If you have any questions regarding these Terms, please contact us at:
Valavix
[Insert Full Address in Varna]
[Insert Email Address]
[Insert Phone Number]
[Insert Company Registration/VAT Number]